Official Documents

KS999 Privacy Policy — Malaysia Member Personal Data Protection

KS999 is committed to protecting the privacy and security of your personal data. This policy clearly explains how we collect, use, and safeguard your information.

Last Updated: 1 January 2026 | Compliant with Malaysia's PDPA 2010
ks999's Commitment to Your Privacy

This Privacy Policy describes KS999's data handling practices and is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the terms set out in this policy.

1Introduction

KS999 Entertainment Ltd ("KS999", "we", "us") cares about the privacy of every member who uses our platform at ks999.vu. We understand that personal information is a trust placed in us, and we do not take this responsibility lightly.

This Privacy Policy applies to all information we collect through our website, mobile app, email communications, customer support, and any other means by which you interact with KS999. It describes the types of data we collect, why we need it, how it is used, and the rights you hold regarding that data.

We encourage you to read this policy carefully. If you have any questions, our support team is available to assist you via Live Chat 24/7.

2Data We Collect

KS999 collects only the data genuinely necessary to provide a safe, fair, and responsible service to our members. The data we collect falls into three main categories:

Data Categories Type of Information Collection Methods
Identity Data Full name, date of birth, MyKad/passport number, selfie photo Account registration & KYC process
Contact Data Email address, phone number, residential address Registration form
Financial Data Bank account number, account holder name, transaction records Deposit & withdrawal process
Technical Data IP address, device type, web browser, cookie data Automatically during use
Behavioral Data Game records, betting preferences, session duration Automatically during platform activity
Communication Data Customer support logs, chat history, emails Interactions with our team
Sensitive Information

Ks999 does not collect sensitive information such as medical data, religious beliefs, or political affiliations. Financial data collected is used solely for payment processing and anti-money laundering (AML) compliance purposes.

3Purpose of Data Collection

Every piece of information we collect has a clear and legitimate purpose. We do not collect data excessively or for purposes unrelated to our services. The following are the primary purposes of data collection:

  • Identity verification (KYC): Ensuring every member is a real individual aged 18 and above, and preventing fraud and the use of false identities.
  • Payment processing: Enabling fund deposits and withdrawals to be processed accurately and securely to the correct account.
  • Legal compliance: Meeting the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) and directives from relevant authorities.
  • Account security: Detecting and preventing unauthorized access, fraud, abuse, and suspicious activity on our platform.
  • Service improvement: Analyzing usage patterns to improve user experience, develop new features, and optimize platform performance.
  • Service communications: Sending important notifications related to your account, transactions, terms updates, and security information.
  • Marketing (with consent): Sending promotions, exclusive offers, and new product information — only if you have given explicit consent.
  • Responsible gaming: Monitoring gameplay patterns to identify members who may need assistance or responsible gaming support.

We operate on a "purpose limitation" principle — data collected for one purpose will not be used for another without prior notice and your consent.

4Information Sharing

Ks999 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. Data sharing only occurs in the following limited situations:

  • Payment service providers: FPX, DuitNow, Touch 'n Go, GrabPay, and other e-wallet providers receive only the financial data necessary to process your transactions.
  • Gaming platform providers: Licensed gaming companies that provide content to our platform receive only the minimum technical data required for game operations.
  • Cloud services and infrastructure: Selected hosting and cybersecurity service providers require limited data access to carry out technical operations.
  • Legal requirements: Government authorities, law enforcement agencies, or courts may receive data when required by applicable Malaysian law.
  • ks999 rights protection: In cases of fraud, litigation, or legitimate legal rights protection, relevant data may be shared with legal counsel or related parties.
Cross-Border Data Transfers

Some of our service providers may operate outside Malaysia. In such cases, ks999 ensures that protection equivalent to PDPA standards is upheld through strict data processing agreements. Your data remains protected regardless of where it is processed.

5Data Security

KS999 continuously invests in high-grade security infrastructure to ensure your personal data is always protected. The security measures we employ include:

  • 256-bit SSL Encryption: All data transferred between your device and our servers is protected by the latest Transport Layer Security (TLS) encryption.
  • Data-at-rest encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using AES-256.
  • Two-factor authentication (2FA): We support and encourage the use of 2FA on all member accounts to prevent unauthorized access.
  • 24/7 security monitoring: Our cybersecurity team continuously monitors systems to detect any anomalies or intrusion attempts.
  • Regular penetration testing: Independent security audits are conducted periodically by third-party experts to identify and patch any vulnerabilities.
  • Strict access controls: Internal ks999 staff may only access data on a "need-to-know" basis — access is granted at minimum level and revoked as soon as it is no longer required.
What You Should Do in the Event of a Breach

If ks999 suspects a data breach that may affect your information, we will notify you within 72 hours via your registered email and provide guidance on the steps you should take to protect your account.

6Cookies and Tracking

KS999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential cookies: Required for core platform functions such as login sessions and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collecting anonymous information about how you use our website to help us improve the user experience.
  • Functional cookies: Saving your preferences such as game settings, preferred layout, and language selection for a smoother return experience.
  • Analytics cookies: Helping us understand website traffic, visit sources, and navigation patterns using our internal analytics service.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of our platform. We do not use third-party cookies for advertising purposes.

7Data Retention and Deletion

KS999 retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with legal requirements. The following are our data retention guidelines:

  • Active account data: Retained for the duration your account is active and for 7 years after account closure to meet financial legal requirements.
  • Transaction records: Retained for a minimum of 7 years in accordance with Malaysia's Companies Act requirements and AMLA regulations.
  • Communication logs: Up to 3 years from the date of interaction for dispute resolution and service quality assurance purposes.
  • Technical data (logs): Retained for 12 months for security and system debugging purposes.
  • Marketing data: Deleted within 30 days after you withdraw consent for marketing communications.

When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered. For physical data, secure destruction procedures are followed.

Data Deletion Request

You may request the deletion of your personal data at any time. Please note, however, that we may be required to retain certain data to fulfill legal obligations even after account closure. We will clearly inform you of which data can be deleted and which must be retained.

8Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by KS999. We fully respect these rights:

Right of Access

You have the right to know what personal data we hold about you and to receive a copy of it within 21 days of your request.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request an immediate correction through your account settings or by contacting customer support.

Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances, such as during a dispute over data accuracy.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another service provider.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal obligations.

To submit any request related to the above rights, please contact our Data Protection team via Live Chat or support email. We will process your request within 21 business days.

9Children's Privacy

The ks999 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18.

Our registration process includes strict age verification and identity verification (KYC) steps to ensure compliance with this requirement. If we find that data belonging to a minor has been collected inadvertently, that data will be deleted immediately and the account will be terminated.

Child-Related Complaints

If you believe a minor has registered or used our platform, please contact our support team immediately. We will take prompt action to investigate and address the situation.

10Policy Amendments

KS999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this page will be updated each time a change is made.

For material amendments — changes that significantly affect how we process your data — we will notify you via your registered email or in-app notification at least 14 days before the changes take effect. Continued use of our platform after such notice constitutes acceptance of the updated terms.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

  • Live Chat: Available 24/7 via the chat icon at the bottom corner of our platform — the fastest way to get immediate assistance.
  • Privacy Email: [email protected] — for written inquiries requiring a detailed response.
  • FAQ: Visit FAQ page for answers to common questions about privacy and data security.

We are committed to responding to all written inquiries within 3 business days. For formal data rights requests, please clearly state the type of request and provide the required identity verification.

Data Protection Officer

Ks999 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with PDPA and handling all privacy-related inquiries. You can contact our DPO directly via Live Chat by stating that your inquiry is regarding data protection.

KS999's Six Layers of Data Protection

Privacy is more than a document — it is a daily commitment we reinforce through technology, training, and rigorous processes.

256-bit SSL Encryption

Every byte of data moving between your device and ks999 servers is protected by military-grade encryption. No one can intercept or read your information in transit.

Strict Identity Verification

Our two-tier KYC process ensures that only verified users aged 18 and above can access the platform, protecting our community from abuse and identity fraud.

No Data Sales

Ks999 has never and will never sell member personal data to advertisers or third-party data brokers. Your information is used only for purposes you have consented to.

Real-Time Threat Monitoring

Our automated security system monitors all account activity around the clock, detecting unusual patterns and blocking suspicious access attempts before any damage occurs.

Full PDPA Compliance

Every aspect of our data handling is designed to fully comply with Malaysia's Personal Data Protection Act 2010 — not merely as a document, but as a genuine, auditable practice.

Full Control in Your Hands

Through your account settings, you can manage marketing preferences, request a copy of your data, update personal information, and control how your data is used — at any time you choose.

PLAY SAFE AT KS999

Your Data Is Safe — Now It's Time to Enjoy the Games

With bank-grade data protection and a full commitment to your privacy, KS999 is a platform you can trust completely.

Bahasa Melayu